Field desktop Support Job at Talent Groups, Farmington, CT

eXNnc3VSTEYzWDVWNXNiSnc4U0lEMUtwQ1E9PQ==
  • Talent Groups
  • Farmington, CT

Job Description

Field Support Engineer

Location: Farmington, CT 06032

The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

1. Strong Field Support experience

2. Basic Networking skills (like IP Addressing, DHCP, DNS, etc)

3. Understand of IDF environment (or willingness to learn)

Also, as for as their clinic visit goes, they would be covering a radius of 60 mi. While most of them should be around 30-35 mi, there would be some clinics which would be away.

• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).

• Proactively and consistently communicate with clients and colleagues

• Accurately and promptly record all-time in our ticketing system

• Proactively manage ticket queue

• Ensure all ticket notes and statuses are up to date

• Troubleshoot end-user technical issues and document all steps up through resolution

• Effectively multi-task to manage workload

• Collaborate on the improvement of operational effectiveness

• Document, take ownership of, and escalate issues

• Meet individual and team SLA targets

Job Tags

Similar Jobs

Valley Mountain Staffing

Customer Service Engineering Manager Job at Valley Mountain Staffing

 ...A leading company is seeking a Customer Service Engineering Manager for their David City, NE manufacturing facility. This role involves overseeing and improving the warranty process to ensure adherence to internal and customer-specific procedures, minimizing unexpected... 

Alchemy Global Talent Solutions

Buyer, Aerospace Job at Alchemy Global Talent Solutions

We are working with with an innovative Aerospace and Defense company that is seeking a Buyer to join their team based in Milwaukee, WI. This individual will be responsible for assisting the manager with inventory control and customer demands Responsibilities ...

JC Carpet & Upholstery Cleaning, INC.

carpet upholstery & tile/grout cleaning technician Job at JC Carpet & Upholstery Cleaning, INC.

 ...part of their daily responsibilities. Qualifications NO Experience in carpet cleaning, upholstery cleaning, and tile/grout...  ...Use Quickbooks online to create invoices for customers Valid driver's license and clean driving record Ability to work independently... 

High Meadows School

School Custodian Job at High Meadows School

 ...personal responsibility, and a positive self-image. Summary of School Custodian Responsibilities Keeps building and property in clean and orderly condition. Performs heavy cleaning duties. Sweeps, mops, scrubs, or vacuums floors. Gathers and empties trash.... 

Pocketbook Agency

Nanny for UHNW Family Job at Pocketbook Agency

We are looking for a warm, proactive, and thoughtful Family Assistant/Nanny to support a kind and grounded family in Bellevue, Washington. The ideal candidate will be a positive mentor figure who can offer equal parts guidance, structure, and fun while supporting their...