Job Description

We are seeking a detail-oriented and highly organized eCommerce Account Specialist to support and optimize our operational execution on the Amazon platform. This role supports Almo's Consumer Division by ensuring catalog integrity, promotional accuracy, and compliance with Amazon standards. A key responsibility of this role is partnering closely with the Customer Success Manager (CSM) to drive online availability and support business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage Amazon Vendor Central and/or Seller Central accounts, ensuring product listings, pricing, and promotional details are accurate and optimized.
• Partner with the CSM to monitor and improve online availability, sell-through, and item readiness.
• Support the onboarding and maintenance of new and existing SKUs, ensuring data accuracy and alignment with Amazon content and compliance requirements.
• Administer and track Cost Support Agreements (CSAs), including set-up, execution, and coordination with internal finance and sales teams.
• Collaborate cross-functionally with sales, supply chain, marketing, compliance, and customer service teams to align operational priorities and promotional activity.
• Track and analyze key performance indicators related to Amazon operations, inventory availability, and growth metrics.
• Ensure all item-level data meets Amazon listing standards and support teams in troubleshooting catalog or content issues.
• Contribute to promotional planning efforts and ensure that programs are aligned with business goals and correctly supported through internal systems.
• Support reporting needs related to product status, sales performance, and margin tracking.

Qualifications

MINIMUM REQUIREMENTS:

• 2-4 years of e-commerce operations experience on major e-retailer platforms, preferably with Amazon, preferably in consumer goods or distribution.
• Bachelor's degree in Business, Marketing, Supply Chain, Finance or related experience
• Demonstrated ability to manage item setup, availability monitoring, and online merchandising support.
• Strong attention to detail and analytical skills; proficient in Excel and comfortable working with large datasets.
• Effective communicator with a collaborative mindset and strong organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Preferred Qualifications:

• Direct experience with Amazon Vendor Central and/or Seller Central.
• Experience with ERP systems
• Experience with Cost Support Agreement (CSA) setup and reconciliation.
• Familiarity with Amazon retail tools and analytics platforms.
• Knowledge of Almo's product categories (consumer electronics, appliances, etc.) is a plus.
• Understanding of digital shelf metrics and content optimization best practices.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

DIVERSITY Statement:

At DCC Technology, we deeply value diversity and inclusion. We recognize the unique contributions each team member brings to our dynamic culture and are dedicated to fostering an inclusive environment where every individual feels valued, heard, and celebrated.

Our commitment extends to offering flexible working arrangements, ensuring that we accommodate the diverse needs of our colleagues and stakeholders. By joining us, you'll be part of shaping the future at DCC Technology, driving forward initiatives that not only make a real difference but also reflect the rich tapestry of our global community.

Let's innovate together, embracing diversity to inspire groundbreaking solutions.

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