Job Description

Job Summary

Reporting to the Vice President of Supply Chain Management, the Director of Supply Chain Clinical and Support Operations will lead and direct all aspects of system-wide Clinical, Nursing, Emergency Department and Support areas of Supply Chain Operations, system-wide logistical functions, Kanban system, warehousing, inventory, construction planning, material forecasting, supply optimization management, asset management and storage services; designs, directs and executes strategies, continuous improvement, leading practices and plans to meet the organizations short-term and long-term supply management requirements; and maximizes Supply Chain Operational & Logistical efficiencies and effectiveness in meeting the demands of a rapidly growing NGHS organization. Works closely with the leadership teams of the other Supply Chain departments to ensure data driven, highly reliable, and continuous improvement based Supply Chain.

Minimum Job Qualifications

• Licensure or other certifications:
• Educational Requirements: Bachelors Degree in Business, health care, supply chain or other related area.
• Minimum Experience: Minimum of seven (7) years in Supply Chain Operations performing Strategic Sourcing, Logistics Management or similar/related field preferably in a healthcare system setting . Three (3) years supervisory, management, Assistant Director or related leadership experience.
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Ability to compile statistical reports, budget preparation, inventory control, and associated reports with an expert level use of Microsoft Office suite of products
• Ability to work with a myriad of leadership teams throughout the health system including by not limited to Senior Leadership Team, Physician Leadership, and Operational Leadership teams and staff level positions
• Expert in lean operations and best-in-class supply chain process/management techniques. Team builder and leadership developer proven ability to attract, develop, motivate, retain and lead a high-performing team of professionals
• Excellent written and verbal communication skills, interpersonal and collaborative skills. Demonstrated ability to collaborate cross-functionally in a matrix structure and influence stakeholders at all levels of the organization
• Able to design, lead and implement Kanban/lean replenishment operations at a mastery level
• Finely tuned project and budget management skills
• ERP expert, preferably Workday
• Strong project management skills with emphasis on people development. Able to multi-task and provide exceptional customer service

Essential Tasks and Responsibilities

• Directs all services associated with clinical and support areas for supply distribution, logistics, inventory control, materials forecasting, supply optimization, asset distribution & storage management, asset disposal, and implementation of Supply changes/additions/removals across the health system.
• Directs all par location, electronic cabinet and Kanban, inventory areas to ensure supplies are replenished as needed and controlled to ensure excess and expired supplies are eliminated. Project Management over the implementation of new areas of Supplies, new facilities and service line adjustments within clinical and support areas. Directs and supports the implementation of standardization, utilization, and cost savings initiatives
• Responsible for and directs the Daily Management System of the Kanban program from clinical and support areas. Staff training and certification. Gemba rounds (per standard) and oversees any and all corrective actions found. QCN control, ensuring QCNs are answered and closed in a timely manner (within 20 days).
• Directs the Supply Optimization management team and processes system-wide, utilizing leading practices and a strong focus on data driven work. Partners closely with the Director, Supply Chain Procedural and Surgical Operations to manage these services for their surgical and procedural. Ensuring hot and slow Kanban locations are maintained to standard. Fill-rate, ensuring the program meets or exceeds an average of 95%. Collaborates with the Director, Supply Chain Strategic Sourcing and the Director, Supply Chain Systems & Technology on all aspects of implementations, conversions, continuous improvement and driving a highly reliable supply chain operation.
• Maintains all policies and procedures for the department and ensures staff is trained appropriately
• Drives change management across organization to align common policies, and leading practices as relates to logistics and supply chain operations management for system-wide clinical and support areas.
• Prepares and/or coordinates the annual expense budgets in accordance with procedures. Operates department within the approved budget. Is responsible for all SBARs, data needs, etc. related to justifying the need for FTE requests. Ensures departments operate within their budget, and lead a strong focus on productivity management. Conducts monthly reviews with their leadership team on the financial and budgetary reports.
• Participates in departmental and/or organizational committees and meetings designed to drive continuous improvement. Responsible for all Supply Chain Operational Project Management for clinical and support areas and coordination with all affected/necessary departments across health system.
• Ensures new service implementations (e.g.: new Kanban areas) are built correctly and meets and/or exceeds the clinical departments, facilities, or location's expectation.
• Responsible for departmental human resource requirements, including but not limited to: Establish and/or coordinate work schedules and assignments. Maintain departmental service coverage per standard hours required. Direct the day-to-day operations for clinical and support areas. Provide learning opportunities to all staff members. Complete staff performance evaluations and timecards to hospital's standard. Uphold just culture policies as needed per hospital's standard. Ensuring a strong collaboration with the Director of Supply Chain Procedural & Surgical Operations for all matrixed staff and responsibilities.
• Directs the management practices of all inventories holding for clinical and support areas (e.g.: central warehouse) locations and that inventory is maintained at optimal levels while incorporating leading practices.
• Works closely with the Vice President, Supply Chain and other Department Leadership to maintain Operational Excellence and implement Lean processes with a focus on being a data focused, highly reliable supply chain
• Under the direction of the Vice President, Supply Chain, partners closely with the Director, Strategic Sourcing, the Director of Supply Chain Systems and Technology and the Director of Supply Chain Procedural & Surgical Area Operations to ensure Supply Chain cross-divisional performance, system standards, process improvement, KPIs, and projects are met with a focus on clinical and support areas.
• Responsible for Special Projects and Reports for clinical and support areas. as requested by the Vice President, Supply Chain.
• Collaborates with cross-functional teams across system leadership to drive performance improvement objectives, construction initiatives and/or facility changes clinical and support areas.
• Ensures strategic plans to improve overall logistical services are developed, met, and reported-out. Directs, develops, and manages KPIs specific to the Supply Chain Operations and Logistics Division for clinical and support areas in the spirit of continuous improvement. Works with Logistics leadership across the Acute Care settings to ensure targets are met.
• Utilizes data to identify and lean implementation opportunities in areas of utilization, while keeping the goal of leading practice as a priority.
• With Executive Leadership input, develops and establishes financial and operational goals. Responsible for ensuring cost savings goals are met in a timely fashion for clinical and support areas
• Collaborates with organizational department leaders to identify opportunities continuous improvement opportunities within supply and service for clinical and support areas
• Provides financial information as needed for budgetary needs, i.e., Operational Service Budget. clinical and support areas.
• Promotes an environment of teamwork and assists in the continued growth for staff
• Leads and develops plans based on both system and facility level strategy deployment goals for clinical and support areas.
• Directs the two bin/Kanban implementation process throughout NGHS. Maintains a close partnership with the Director, Supply Chain Procedural and Surgical Operations areas for management of surgical and procedural areas.
• Responsible for all Manager level hiring, Supervisor evaluation and/or hiring and employee termination for the division, as necessary for clinical and support areas.
• Collaborates with cross-divisional teams in Supply Chain (Strategic Sourcing, Value Analysis, Procurement, & Technology/Informatics, Procedural Supply Chain) for clinical and support areas to identify proper metrics, build appropriate tracking mechanisms and dashboards, ERP Data integrity, ERP functionality, Accounts Payable opportunities, Value Analysis projects, etc.
• Directs the process analysis, strategy development, policies and procedures, large scale change management, and organizational development functions for the Supply Chain Operations and Logistics Division for clinical and support areas.

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