Job Description
Essential Functions :
- Provides day-to-day management of the Digital Treatment Planning (DTP) team.
- Establishes metrics, monitors and reports on individual and team production performance.
- Identifies gaps in skills, training and/or product and proposes solutions, and creates and delivers training.
- Sets up and continuously monitors and improves workflow processes.
- Participates in new product development to continuously evolve service levels and product scope.
- Assists in development of training content for internal and external training.
- Monitors cases for common/typical issues and propose solutions (e.g. training, FAQ, Knowledge Database).
- Coaches and mentors team on DTP skills, problem solving, and creative solutions.
- Builds team knowledge on clinical issues that impact DTP success (pre, during and post-surgery).
- Advocates for Glidewell DTP at events, study clubs, tradeshows as requested.
- Interviews, hires, onboard and develops new team members.
- Develops and implements ‘new DTP team member’ training protocols and processes.
- Maintains focus on sales and patient safety and sustains quality and service level.
- Ensures quality of work provided is to the industry standards.
- Implements rigorous quality control (QC) protocols on all aspects of DTP workflow.
- Implement and adopts new digital workflows, staying informed about current and emerging technologies to align with the industry trends and customer needs
- Assess team’s review sessions to ensure quality and customer satisfaction is met.
- Monitors and reports on case backlog and case rejection volume and reasons, and implements solutions.
- Serves as a liaison between Customer Service department, customers, and internal departments and divisions; provides accurate and complete information in a prompt and articulate manner.
- Executes Digital Treatment Planning and interfaces with clinicians on challenging and complex cases.
- Incorporates new software as necessary to grow and support DTP goals and initiatives.
- Performs digital treatment planning as necessary and when required.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum five (5) years of experience in customer service and five (5) years of dental implant background.
- Minimum, three (3) years of managerial or team leadership experience.
- Extensive experience with treatment planning simple to full arch complex cases, utilizing Digital Treatment Planning software RealGuide preferred and treatment planning simple to full arch complex cases is required.
- Experience with all aspects of Guided Surgery (Design, plan, surgical workflow) & Software training.
- Relevant oral anatomical knowledge required.
- Planning and Design software experience (e.g RealGuide, CoDiagnostics, exocad, 3shape..etc) required.
- Knowledge of restoring dental implant cases from single to full arch
- Advanced knowledge of Full Arch Treatment Planning, Stackable Guides & Restorative-Driven Treatment Planning.
- Knowledge of advanced digital dentistry workflows for dental implants cases
- Advanced knowledge of different design software is preferred.
Pay range: $88,000.00 to $118,000.00/yr
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