· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
The Handyman should be a reliable, dedicated professional with extensive knowledge in various areas of home maintenance. Responsibilities General Maintenance Perform minor electrical repairs such as replacing light bulbs, installing outlets, and general fixes...
Housekeeping Manager New York, NY, USA Full-time Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and...
The Insights Manager position is responsible for supporting Finch Brands market research across the portfolio, including online insights community clients. They are the teams go to resource for executing quantitative and qualitative research projects designing the...
...Training Coordinator Aviation Security Company Ronald Reagan Washington National Airport- Arlington, VA Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Global Elite Group is a highly specialized...
.... Our vision is to reach every individual across the world, and give them the right tools to help them 10X their life. The Coach Facilitator plays a critical leadership role in driving the success, growth, and retention of our 10X Business Coach Licensees . This...