Role: Desktop Support
Location: Plano, TX (Day 1 Onsite)
Duration: Long Term
Job Description:
Strong troubleshooting skills for hardware, software, and network issues.
· Ability to provide technical support and customer service in a professional manner.
· Knowledge of IT asset management and inventory tracking.
· Familiarity with ServiceNow or similar ticketing systems.
· Understanding of Windows and macOS environments.
· Basic networking and A/V troubleshooting skills.
Responsibilities:
· Ship IT equipment in a timely manner to end-users and offices.
· Update and maintain computer inventory records in ServiceNow.
· Provide first-line troubleshooting support via phone, chat, and in-person interactions.
· Open and document tickets for all incidents and requests, ensuring timely updates and resolution.
· Contribute to the teams knowledge base by documenting solutions and troubleshooting steps.
· Support imaging and deployment of IT assets; experience with ZOHO Manage Engine is a plus.
· Troubleshoot A/V equipment such as Crestron, Neat Bar, and Click-Share.
· Maintain and update IT asset records to ensure accuracy in inventory tracking.
· Follow IT support best practices to resolve end-user issues efficiently.
· Prepare software using provided software package utility for deployment.
· Electronically "push" software, software updates, security updates, vendor patches (service packs, service releases) to end user devices.
· Track technology assets (computers, printers, phones, etc.), support requests, and purchase information by maintaining records of acquisition dates, warranties, physical locations, repair histories, and work orders using the department’s internal tracking software and determine computer equipment that needs replacement.
· Work with Microsoft Windows Operating Systems, Microsoft Office, Dell PCs and Laptops, Microsoft Surface Tablets, HP Printers, Apple iPhone/iPad, and Cisco VoIP.
· Maintain software inventory and assist in tracking software licensing and review PCs and laptops for proper software licensing.
· Provide primary technical and account support for web conferencing platforms plus telecommuting-related technical issues.
...Monitor and troubleshoot Amagis solution for clients digital media broadcast needs Configure, maintain, and troubleshoot network setup at remote installations. This includes various IP delivery models of the channel output. Document and update new and existing...
...Healthcare has an immediate opening for the following position: OR Tech / Surgical Tech in Murrieta, CA. Well work with you to build the... ...A dedicated recruiter to help you achieve your dream career. Travel, per diem, permanent we have the reach and access to get...
...the 5000 fastest-growing private companies. Interested in working with the Siege team? We currently have a spot open for a talented Freelance Content Writer to help us continue to deliver great content for our world-class clients. Learn more about working at Siege by...
...POSITION SUMMARY: Focus Interpreting is seeking a talented American Sign Language (ASL) Interpreter to join our team in Pasadena. In this role, you will facilitate communication between deaf and hearing individuals by accurately interpreting spoken language into ASL...
...interpreters in North Carolina or other states for VRI/OPI opportunities &##127891; Qualifications Fully bilingual, fluent in Korean and English Technologically proficient (familiar with Google Meet, Microsoft Teams , etc.) High school diploma required;...