Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Loudoun County, VA

eTh3anVSTEMzbkZWNGNMTHg4S0JERmV1Q1E9PQ==
  • Itaú USA
  • Loudoun County, VA

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Remote work, Work from home, Flexible hours,

Similar Jobs

Viget

Product Designer Intern (2026) Job at Viget

 ...At Viget, we help clients concept, design, and launch compelling digital products. As an intern, you'll experience key aspects of a digital project by working with...  ...Interns Have experience in mobile app design, web design, or digital product design, and have a truly... 

SupportFinity

Cyber Security Engineer Job at SupportFinity

 ...The Cyber Security Engineer will be responsible for safeguarding our organization's digital assets by implementing robust security measures, conducting risk assessments, and continuously monitoring for potential threats. This role requires a proactive approach to identify... 

Royal Caribbean Cruises, Inc.

SAFETY SECURITY MANAGER Job at Royal Caribbean Cruises, Inc.

SAFETY SECURITY MANAGERThe Safety & Security Manager assists the Safety & Security Director to implement and manage crisis management documentation which includes but is not limited to the Royal Beach Club Paradise Island Security Plan, Emergency Action Plan, Hurricane... 

Meritore

React Developer Job at Meritore

Role: React Developer Job Type: Contract on W2 Location: 2 Bryant Park New York Must have Skills: React, Vercel, 7+ years' experience, Experience with GenAI apps is a plus

Deborah Heart and Lung Center

APN - Hospital Medicine Job at Deborah Heart and Lung Center

 ...Description Position Summary: Position Summary: Participation in the clinical activities of Deborah Heart and Lung Center Hospital Inpatient Service. Responsible daily evaluation and management (under physician supervision) billing, customer service and clinical...