Job Description

Required Skills & Experience

• 1-3+ years of customer support experience within a healthcare or regulated industry
• Bachelors Degree
• Strong communication and documentation skills

Nice to Have Skills & Experience

• Complaints experience
• Medical Device experience

Job Description

Insight Global is looking for a Customer Complaints Analyst to work on a long-term ongoing contract for a large enterprise Medical Device company located in Irvine, CA. This role is a contract projected to be 3+ years that provides health benefits, PTO, and holiday pay.

This role will be a hybrid role, working on-site 2-3 days a week and remote the following days. While in this position, you will be receiving an average of 12-15 calls per day regarding medical device product issues. While this is an average, there are days where 20+ calls are received. You will be dedicating time to documentation practices into various software systems and escalating via proper channels when required. The person in this position will trained for 4+ months prior to even taking a customer call. Around 6+ months the training will end and the employee will be responsible for conducting complaints and documentation with continued education and support.

Compensation : $22/hr to $26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

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