Job Description

Are you tired of turning a wrench? Would you enjoy using your auto repair knowledge to help other mechanics?

Mitchell 1 (a division of Snap-on Tools) has an opening for a Product Content Support Rep(Auto Technician Customer Support) to start ASAP.

This position is an in-office full-time role, Monday-Friday, that is located at the Mitchell 1 headquarters in the San Diego office.

Please do not apply if you do not have automotive experience and can not work onsite at our San Diego location, M-F.

Customer Support Representative – Automotive Industry

📍 Location: 16067 Babcock Street, San Diego, CA 92127

💵 Pay Rate: up to $28/hour

🕒 Schedule: Monday–Friday, 7:30 AM–4:00 PM (No weekends!)

🕘 Overtime available after training

Are you passionate about the automotive industry and skilled at helping customers? We're looking for a Customer Support Representative to join our team! If your experience matches the qualifications below, we’d love to hear from you—please submit your resume as soon as possible.

🔧 What We’re Looking For:

• Automotive knowledge is required
• Experience in telephone-based customer service is preferred
• High school diploma or equivalent required; some college coursework is a plus
• Familiarity with heavy-duty trucks is a bonus
• Strong verbal and written communication skills, with a professional demeanor
• Ability to multitask , prioritize, and remain calm under pressure
• Minimum 1 year of experience with PC-based applications
• ASE certifications are a plus

📞 Key Responsibilities:

• Deliver friendly, professional service to all customers
• Quickly assess customer needs and either resolve the issue or route appropriately
• Document all customer interactions via phone or email
• Assist with product-related questions
• Maintain accurate records using our tracking software
• Follow established procedures and support guidelines
• Expect to spend 50% or more of your day on the phone with customers

If this is the right fit for you, send your resume today —we’re excited to meet you!

About us: Mitchell 1 (a division of Snap-on Inc.) has been a leading provider of automotive repair software to the motor vehicle industry for over 100 years.

Snap-on is an Equal Opportunity Employer, M/F/D/V

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