Job Description

Help Desk Customer Service Agent

Location: Manhattan, NY

Job Type: Long-Term Contract (1099)

Rate: $18 – $20/hour (All-Inclusive)

Start Date: ASAP

Openings: Multiple

About the Role

We are looking for friendly and dependable Help Desk Customer Service Agents to support transportation-related inquiries for a high-volume public service contact center. In this role, you will assist callers with questions about transportation schedules, routing, service updates, and general support.

This position requires excellent communication skills, strong attention to detail, and the ability to remain calm and professional in a fast-paced environment.

Key Responsibilities

• Respond to inquiries via phone, email, or chat in a courteous and professional manner
• Provide accurate information based on established procedures and guidelines
• Log all calls and cases into the system with proper detail and follow-up
• Use scripts, internal resources, and documentation to resolve inquiries
• Escalate complex issues to senior agents or supervisors as needed
• Maintain high standards of service quality and call resolution metrics

What We’re Looking For

• Excellent verbal and written communication skills
• Strong customer service mindset and a helpful, empathetic attitude
• Ability to follow protocols and adhere to call scripts and workflows
• Comfortable handling high call volumes and working under pressure
• Basic computer literacy (typing, navigating software systems, data entry)
• Reliable, punctual, and detail-oriented

Preferred (Not Required)

• Previous experience in a call center, help desk, or customer-facing role
• Multilingual skills (especially Spanish, Mandarin, Russian, Bengali, or Arabic)
• Experience handling transportation, logistics, or scheduling-related inquiries

Training Provided

Full paid training is provided, including:

• Call handling techniques
• System and tool usage
• Workflow and issue escalation procedures

About Technology&

Technology& is a consulting firm specializing in delivering innovative technology solutions that drive business transformation. We foster a collaborative, inclusive, and growth-oriented work environment for our consultants, ensuring they thrive both professionally and personally.

Equal Opportunity Employer

Technology& is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.

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