Job Description

The Certification Specialist delivers high-quality customer service and supports the organization's certification program operations. This role handles inquiries, processes applications and renewals, and ensures accurate record-keeping.

Key Responsibilities:

• Respond to phone and email inquiries professionally and promptly.
• Process certification payments and renewal applications.
• Conduct outreach to certified and non-certified individuals regarding their status.
• Review and process external credit submissions.
• Manage mailing projects and maintain certification records through filing, scanning, and data entry.

Qualifications:

• 2-4 years of customer service experience (certification, compliance, or association management preferred).
• Strong attention to detail and organizational skills.
• Postsecondary education or equivalent required.
• Excellent communication and interpersonal skills.

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• Pay Range: $21-$24/hr
• Schedule: Monday-Friday, 7:30 AM-4:00 PM
• Location: Onsite during the 6-month contract period, then eligible for hybrid work (in-office Tuesday-Thursday, remote Monday & Friday).
• Type: Temp-to-hire after the 6-month contract period. Seeking a long-term team member!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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