Customer Service Assistant Job at HTLF, Michigan

emNnaHVCREcyM1pVNU1uRXdjS0REMTJ2REE9PQ==
  • HTLF
  • Michigan

Job Description

HTLF is seeking a detail-oriented and customer-focused Customer Service Assistant to join our team remotely. In this role, you'll support our clients by delivering prompt, accurate, and friendly service via phone, email, and chat. You’ll also assist with account inquiries, issue resolution, and general support tasks across our banking platforms.

Responsibilities:

Respond to customer inquiries with professionalism and empathy

Resolve issues related to accounts, transactions, and online banking

Collaborate with internal teams to ensure efficient service delivery

Maintain accurate records of customer interactions

Meet quality and service standards consistently

Requirements:

1+ year experience in customer service (banking or finance preferred)

Excellent communication and problem-solving skills

Tech-savvy with strong attention to detail

Ability to work independently in a remote environment

High school diploma or equivalent (college preferred)

Benefits:

Competitive salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off & holidays

Wellness programs

Career development opportunities

Join a purpose-driven team helping people build financial strength. Apply today and grow with HTLF!

Job Tags

Holiday work,

Similar Jobs

Marriott

Coffee Cart Server - Barista Job at Marriott

 ...Input orders into cash register system and collect payment from customer. Take orders, record in MICROS system and prepare food and coffee beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times. Bus coffee cart areas and... 

China Global Connections

Social Studies Teacher Job at China Global Connections

 ...problem-solving skills. Job responsibilitiesTeach the subject of Social Studies to middle school and high school students in secondary education utilizing the IB framework and ensuring an engaging and enriching learning experiencePreparing lessons and lectures, tutoring... 

Pyramid Consulting, Inc

Scientist II - Ocular Disease Job at Pyramid Consulting, Inc

 ...Ocular, Invivo, Invitro, Protein, nucleic assays, Gene. Masters Degree plus minimum 3 years relevant experience in an academic or...  ...years Post Doc experience Strong background in ocular disease biology including in vivo and in vitro ocular models. Strong... 

Addus Homecare

Caregiver Job at Addus Homecare

Now offering DAILY PAY for select positions!Addus HomeCare is hiring immediately for Home Care Aides. This rewarding position provides consistent, flexible full time/part time hours to accommodate your personal needs, while providing a great career with a growing, innovative... 

The Forum Group PNW

Assistant Grower Job at The Forum Group PNW

 ...Youll Love This Opportunity Full benefits package including medical, dental, vision, FSA/HSA options, paid time off, and 401(k)...  ...opportunities Welcoming all experience levels whether you're a recent graduate or a seasoned grower without a degree, we want to hear from you...