We are seeking a detail-oriented and proactive Global Wholesale Customer Service & Order Management Specialist to manage the full lifecycle of wholesale orders and ensure an exceptional experience for our retail partners. This role serves as a key liaison between Sales, Planning, Logistics, and our 3PL/warehouse teams, overseeing order processing, allocations, shipping coordination, compliance, and issue resolution. The ideal candidate will also support basic demand planning by analyzing order trends and collaborating with Planning on allocation and shipping strategies.
Key Responsibilities:
Order Management & Allocation
Customer Service & Communication
Compliance & Documentation
Returns & Credits
Reporting & Process Improvement
Qualifications:
Benefits:
We offer a competitive benefits package including medical, dental, vision, FSA, 401(k) and PTO. Additionally, we offer a generous clothing allowance and 50% employee discount off retail.
About Us:
SIMKHAI designs for the elevated everyday with innovative techniques and timeless craftsmanship.
Founded in 2010 by designer Jonathan Simkhai, the studio takes inspiration from architects and sculptors alike, blending progressive construction techniques with intimate hand-detailing to create truly special garments and lifestyle design.
A 2015 winner of the prestigious CFDA/ Vogue Fashion Fund, the studio has earned recognition for its original silhouettes, quality constructions, and timeless elegance.
SIMKHAI continues to nurture an inspired creative community around the brand’s home in Los Angeles, sharing their designs and stories with women around the world who live artful, unapologetic lives.
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