Customer Care Associate Job at What Goes Around Comes Around, Jersey City, NJ

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  • What Goes Around Comes Around
  • Jersey City, NJ

Job Description

Overview:

As the E-commerce Customer Care Associate, you will play a crucial role in ensuring our customers receive top-notch support throughout their shopping journey. You will be responsible for addressing customer inquiries, resolving issues, and providing assistance with orders, returns, and general inquiries.

Responsibilities:

  • Ensures quality customer service outreach is consistent across all platforms and provide customers with appropriate and informative information in a timely manner
  • Support customers throughout the purchase cycle, from answering product questions to guiding checking and post-purchase care
  • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
  • Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction
  • Assist with returns, ensuring they are processed and refunds are issued promptly
  • Monitor customer behavior and feedback to identify sales opportunities and improve customer experiences
  • Stay informed of current promotions, new uploads, and site functionality to better support and sell to customers
  • Perform weekly audits and contribute to improving processes
  • Maintain an orderly workflow according to priorities

Qualifications:

  • 2–3 years of experience in retail or customer service, preferably within a luxury or high-end environment
  • Sales-focused mindset with the ability to upsell and convert inquiries into purchases
  • Strong background in customer service with an interest or experience in e-commerce sales
  • Excellent communication skills across phone, email, and chat
  • Comfortable using customer service tools (Salesforce experience is a plus)
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment

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