Cloud PC Admin Job at LG CNS America, Englewood Cliffs, NJ

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  • LG CNS America
  • Englewood Cliffs, NJ

Job Description

LG CNS Cloud PC Admin

  • Work Environment: Onsite (New Jersey Office ), occasional travel may be required.

  • Language Requirement: MUST BE A BILINGUAL ( KOREAN / ENGLISH )

The Cloud PC admin will be responsible for supporting the cloud infrastructure of LG Electronics. This role will also be responsible for project-based tasks, project coordination, project management, and vendor management. The ideal candidate will have excellent communication skills, the ability to work on projects (as well as daily operations), and a solid understanding of enterprise systems as well as basic knowledge of network to support the day-to-day environment.

Responsibility :

 

  • Manage MS Azure cloud environment in accordance with company security guidelines
  • Support day-to-day activities of our clients related to Azure VDI, O365 and general IT issues
  • Troubleshoot Windows-based laptops, wired/wireless LAN, mobile phones, and other IT devices
  • Configuration, maintenance, and optimization of the Office 365 suite within the organization
  • Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures
  • Provide all level of technical supports for the customers
  • Coordinate with HQ for company-wide projects
  • Manage ITS helpdesk team and evaluate performance
  • Develop daily, weekly, and monthly reports on ITS helpdesk team’s productivity
  • Documentation
  • All other duties assigned

Minimum Qualifications :

 

  • Related bachelor’s degree; or 3~4 years related experience and/or training; or equivalent combination of education and experience
  • 3~4 years of experience in enterprise helpdesk environment or Information Technology
  • Strong troubleshooting methodology is required
  • Individual must possess a broad knowledge of enterprise equipment
  • Knowledge in Enterprise AD environment
  • Experience in Microsoft Azure VDI, Microsoft O365 suite
  • Great communication and presentation skill and must be a team player
  • The position will require occasional traveling and after-hours support in case of urgent issues
  • Fluent in Korean/English

Preferred Qualifications :

 

  • Microsoft Certified Professional (MCP)
  • CompTIA Security+
  • CCNA
  • Proficient knowledge and understanding of MS Office and other standard software
  • Proficient knowledge and understanding of MS Azure and M365
  • Understanding of Active Directory and Windows-based infrastructure

Benefits

  • Comprehensive Health Care Coverage: Top-tier health plans covered at 100% by company (Medical, Dental, Vision, Prescription, Life and Disability)
  • Generous Time-off Policy which grows with tenure
  • Competitive 401(k) match
  • Phone Bill Reimbursement

Job Tags

Immediate start,

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