Call Center Analyst Job at Motion Recruitment, San Diego, CA

ek1FbHVSTEMzSDlmNU1ISXhNR0pDbGVyQ1E9PQ==
  • Motion Recruitment
  • San Diego, CA

Job Description

Our client, a leading accounting and tax software provider, is actively hiring a Support Operations Analyst to join their team in San Diego, CA!

*This is a 17-month W2 contract with benefits and paid holidays offered!*

As a Support Operations Analyst IV, you will work on the Customer Success Real-Time Operations Team, and help monitor how the contact center is performing, find patterns or issues, and recommend ways to improve . You’ll also lead efforts to make sure everything runs smoothly in the short and long term, and share updates with leadership.

Responsibilities:

  • Use tools to report on current contact center performance and highlight any problems or trends
  • Analyze data to find causes of issues, predict outcomes, and support daily decisions
  • Lead cross-team projects, manage priorities, and keep senior leaders updated with clear recommendations and progress reports.

Skills:

  • 1+ years of experience working in a contact center environment
  • Experience using contact center tools ( Amazon Connect, Grafana, or similar systems)
  • Knowledge of key metrics like Average Handle Time, Service Level, Abandon Rate, etc.
  • Strong analytical skills to interpret data, spot trends, and inform decisions

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Tags

Full time, Contract work, Temporary work, Work at office,

Similar Jobs

Re Focus LLC

SRE background infrastructure engineer Job at Re Focus LLC

 ...java based technologies is very nice NOT looking for a developer, but needs to be able to write scripts. automation mindset SPLUNK, AppDynamics, thousand eyes, Azure stack, bigpanda for consolidating, Personality MATTERS, needs to be approachable... 

Expert Technology Services

Enterprise Architect, ERP and Customer Engagement Job at Expert Technology Services

 ...NONE Requirements: ~8 10+ years of experience with Oracle ERP applications, including Oracle Fusion Cloud and/or PeopleSoft. ~ Strong knowledge of Oracle Fusion architecture, APIs, PL/SQL, REST, SOAP, OIC, and VBCS. ~ Experience with Agile, DevOps... 

TechINT Solutions Group, LLC

Remote Piloted Vehicles (RPV) Pilot Job at TechINT Solutions Group, LLC

 ...use technologies. TechINT Solutions Group is looking for RPV Pilots to join our Aberdeen Proving Ground, MD team.Job# TI1472 Job...  ...System Pilot, who will operate commercial off the shelf (COTS) remotely piloted vehicles (RPVs), ground stations, and payloads. Pilots... 

Intelliswift - An LTTS Company

Data Analyst/Scientist Job at Intelliswift - An LTTS Company

 ...Job Title: Data Analyst Location: San Jose, CA 95110 (This is a hybrid role. Looking for someone to go into the San Jose office(preferred). Open for San Francisco location as well. 2-3 days onsite) Duration: 12 months Contract Type: W2 only Pay Rate: $69... 

Warner Pacific University

Adjunct Instructor for Social Sciences and Sociology Job at Warner Pacific University

 ...Summary Description: The Adjunct Instructor for Social Sciences and Sociology reports to the Chair of Social Sciences and Humanities and is responsible for teaching lower and upper division courses on either the traditional campus or the evening Professional and Graduate...