Job Description

Business Systems Analyst

As a member of the IT Team, the Business Systems Analyst is responsible for supporting project organization, execution, and delivery. This role involves leading or assisting in the design, vendor evaluation, development, implementation, and management of multiple projects. Key areas of responsibility include Business Knowledge, Scope Definition, Systems Requirements, Development, User Support, Quality Assurance, and Project Leadership.

Responsibilities

• Lead small to medium projects (or assist on larger initiatives) to ensure applications meet user requirements by gathering business needs, defining technical requirements, and developing design deliverables.
• Communicate technology considerations in a way that aligns with business needs and is easily understood by non-technical audiences.
• Provide ongoing client support for designated systems; serve as subject matter expert, troubleshoot complex issues, coordinate with vendors, and document workarounds until permanent solutions are implemented.
• Conduct interviews and facilitate requirements gathering, process analysis, and application design sessions with IT and business stakeholders.
• Analyze existing business rules, processes, and systems to recommend improvements that enhance performance and maximize technology use.
• Maintain product or application backlogs in alignment with department standards.
• Deliver solutions that span multiple technology areas, including applications, databases, middleware, networks, and security.
• Partner with business and IT teams to develop resource and timeline estimates, feasibility analyses, communication plans, and training strategies.
• Prepare project sizing estimates and assess the impact of new systems or system modifications.

Qualifications

• Bachelor’s Degree in a related field or equivalent combination of education and experience (minimum 5 years).
• Strong knowledge of SQL, MS SharePoint, data standards, and normalization practices.
• Experience with tools for data profiling, cleansing, analysis, and modeling.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio) and Internet-based tools.
• Skilled in facilitating and leading meetings; strong presentation and communication abilities.
• Self-motivated and able to work independently on multiple priorities.
• Able to translate technical issues into business-friendly language.
• Strong problem-solving and analytical skills; able to identify hidden issues and deliver effective solutions.
• Highly proactive, adaptable, and eager to learn; thrives on tackling new challenges and driving tasks to completion.
• Experience designing or supporting business workflows within platforms such as ServiceNow, Power Automate, or Monday.com.

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