Job Description

Job Title: Business Systems Analyst

Onsite in Round Rock, TX.

NO CTC PLEASE!

Job Overview:

The Business Systems Analyst plays a critical role in a dvancing the technology strategy, aligning

business processes, modern applications, and user needs into a unified, scalable digital ecosystem. This position is responsible for analyzing current workflows, identifying process gaps, and configuring and o ptimizing business systems such as Microsoft Business Central, D365 Sales, Project Ops, Field Ops and Experlogix CPQ. A core focus is driving automation, standardization, and cross-functional efficiency across all sites and departments.

This is a hands-on, high-impact role, not traditional IT support. It requires proactive engagement with business stakeholders, requires proactive engagement with stakeholders and strong documentation capabilities, such as capturing business requirements, creating fit-gap analyses, and diagramming process flows to support scalable solutions and the ability to translate operational needs into system based solutions . The ideal candidate thrives in a fast-paced, multi-division environment and consistently delivers measurable business value through smarter systems and streamlined processes.

This is a unique opportunity to help lead the first full-system application streamline,

modernizing connects sales, operations, and customer experience through technology

Essential Job Responsibilities:

Process Improvement & System Optimization

• Partner with business units to analyze existing workflows, identify inefficiencies, and recommend system-driven improvements.
• Configure, optimize, and troubleshoot core business applications including Microsoft Business Central, D365 Sales, and CPQ tools.
• Translate operational needs into scalable solutions—ensuring every workflow aligns with the vision of simplicity, clarity, and growth.
• Ensure system changes follow governance protocols and standards for documentation, version control, and approval.
• Serve as a system administrator for assigned business applications, ensuring proper configuration, permission structure, and user access in alignment with governance policies

Requirements Gathering & Documentation

• Lead discovery sessions with users to capture clear business requirements, pain points, and success metrics.
• Document current-state vs. future-state process maps, user stories, and functional specifications.
• Maintain an internal knowledge base of workflows, system customizations, and training materials.

Cross-Functional Collaboration

• Act as a liaison between business teams, IT, and external partners to ensure alignment and continuity across systems.
• Collaborate with developers, system admins, and MSPs to test and implement enhancements.
• Work closely with PMO or project leads to support successful rollouts, user adoption, and post-launch support.
• Support onboarding and system integration for newly acquired or merged entities, aligning them to processes and standards.

Automation & Data Integrity

• Leverage tools like Power Automate and BC workflows to reduce manual processes and human error.
• Ensure data consistency, clean transitions, and proper integrations between quoting, sales, project management, and finance.
• Ensure adherence to the Data Standards Charter, including golden fields, naming conventions, and governance.
• Support reporting needs and data quality initiatives in collaboration with Data Analysts and Power BI resources.

Training & Change Support

• Deliver targeted user training for new features or system changes, tailored to each department’s role and needs.
• Reinforce system best practices and standards through coaching, documentation, and Q&A support.
• Contribute to reducing change fatigue by clearly communicating “what’s in it for me” to end users.
• Act as a change advocate who champions cultural values, simplifying complexity, empowering users, and scaling what works.
• Be a change agent and assist with the implementation of a formal change management system to support adoption and long-term success.

Required Skills & Experience:

• Bachelor’s degree in business, Information Systems, or a related field (or equivalent experience).
• 3–5 years of experience in business analysis, ERP/CRM systems, or process improvement roles.
• Hands-on experience within the Microsoft ecosystem, including M365, D365 Sales, Business Central, Project Operations, Field Service, Power BI, and Power Automate.
• Strong background in business process flow mapping, including documenting current vs. future state and identifying opportunities for automation and optimization.

• Experience with Microsoft Business Central, D365 Sales, and related Dynamics apps (e.g., Project Ops, Field Ops).
• Familiar with the Power Platform (Power Automate, Power BI, Power Apps) for automation and reporting.
• Proficient in process mapping, fit-gap analysis, and workflow documentation (Visio, Lucidchart, etc.)
• Skilled at translating complex business needs into requirements, specs, and user stories.
• Knowledge of data validation and integrated system transitions.
• Understanding of ERP/CRM data flows across sales, project, finance, and service.
• Must be able to serve as a system administrator, including configuration of role-based permissions and user access controls.
• Clear communicator explains systems and solutions without overcomplication.
• Process-minded, sees connections between departments, not just within them.
• Organized and accountable, keeps track of priorities, documents thoroughly, and follows through.
• Collaborative and user-focused, ensures technology works for people, not the other way around.
• Curious and adaptable, embraces new tools, methods, and ways of working in a rapidly evolving tech landscape.

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