Job Description

Job Title: Billing Supervisor – Insurance Follow-Up & Payment Posting

Location: Hanover, MD (hybrid)

Job Type: Full-Time

Job Summary:

We are seeking a detail-oriented and experienced Billing Supervisor to oversee our Insurance Follow-Up and Posting Representatives. This position is responsible for leading day-to-day operations within the billing department, ensuring timely and accurate claim follow-up, payment posting, and resolution of insurance denials. The ideal candidate will have a solid background in medical billing, leadership, and revenue cycle management with a strong understanding of payor guidelines and Epic systems.

Key Responsibilities:

• Lead, mentor, and support billing staff to maintain a productive and collaborative team environment.
• Serve as the first point of contact for Follow-Up and Posting Representatives, addressing operational issues and inquiries.
• Proactively follow up on site location concerns to ensure timely resolution.
• Assist with department-wide special projects and process improvements.
• Work daily on Epic workqueues (WQs) related to insurance and payment posting.
• Manage escalated customer concerns, conflicts, and communication.
• Ensure all incoming correspondence and voicemails are responded to promptly and accurately.
• Provide on-the-job training and support to new and existing team members.
• Monitor and analyze insurance claim submissions, payments, and denials to identify trends and issues.
• Stay current on changing payor policies, regulations, and attend relevant internal/external meetings.
• Demonstrate strong denial management, payment posting, and insurance follow-up skills.
• Monitor revenue cycle activities, providing effective problem resolution.
• Supervise and enhance team workflow, recommending improvements for increased efficiency.
• Assign duties to billing staff strategically to ensure optimal performance and workflow.
• Monitor payer payment sources such as EFT, VCC, and paper checks.
• Conduct follow-up with payers to resolve claims issues and ensure reimbursement.
• Investigate and resolve credit balances in a timely manner.
• Evaluate staff performance regularly, providing feedback, coaching, and disciplinary action as needed.

Qualifications:

• High school diploma or GED required; Associate's or Bachelor’s degree in Healthcare Administration or related field preferred.
• Minimum of 3–5 years of experience in medical billing with at least 1–2 years in a supervisory or lead role.
• Strong knowledge of insurance payors, denial management, and electronic payment systems.
• Proficient with Epic and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent leadership, communication, and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong analytical and problem-solving skills.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement plan options
• Paid time off and holidays

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