Job Description

Russell Tobin's client, a health insurance company, is currently seeking Remote – Bilingual Customer Service Representatives.

Job Title: Customer Service Representative (100% Remote) Full Time

Pay rate: $18 -$19/hr.

Location: Fully Remote

Job Type: Contract

About the Role:

We’re seeking compassionate and detail-oriented Customer Service Representatives to join a fast-paced, healthcare-related customer support team. This role focuses on scheduling medical appointments and assisting customers with empathy and accuracy, using workflow tools and specialized software.

Key Details:

• Training:
• 4 weeks of mandatory training, Monday to Friday, typically 8:30 AM – 5:00 PM EST.
• No time off allowed during training or the initial 90 days of employment.
• After training, a minimum of 3 weeks in “nesting” with the same schedule, possibly longer depending on progress.
• Schedule & Availability:
• 40 hours per week, scheduled between 9:00 AM – 9:00 PM EST, Sunday through Saturday.
• Weekend shifts are common; limited availability for standard business hours shifts.
• Shift preferences will be collected but not guaranteed. 4/10 shifts are available for those interested.
• Strong candidates with limited availability within the 9 AM–9 PM window may be considered case-by-case.
• Work Environment:
• 100% telecommute.
• Personal device required for multi-factor authentication (cell phone or tablet).

Responsibilities:

• Deliver telephone customer service with a friendly and compassionate attitude.
• Schedule medical appointments using provided workflow tools and software (experience with EPIC is a plus).
• Accurately enter data and follow established workflows and procedures.
• Adhere strictly to scheduled working hours and participate as an engaged team member.

Required Skills & Experience:

• Minimum 1 year of telephone customer service experience.
• Scheduling medical appointments preferred (at least 1 year).
• Ability to follow workflow tools, directions, and schedules with precision.
• Friendly, compassionate demeanor with strong attention to detail.
• Demonstrated ability to work well in a team environment.

Preferred Qualifications:

• Bilingual in Spanish and English
• 2+ years of customer service experience, ideally with medical scheduling background.

Additional Information:

• No professional license or certification required.
• This is a contract position with potential for contract-to-hire opportunities.
• Interviews will be conducted via video and consist of one round, with minimal technical complexity.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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