Organizational Summary

Founded in 1916, Palma Ceia Golf & Country Club is located in Tampa's most prestigious residential neighborhood and is the Tampa Bay area's most prestigious private club. The club features an 18-hole championship golf course, tennis courts, swimming, a fitness center, and clubhouse for member entertaining, dining and banquets. Our main focus is providing our members and their guests with outstanding facilities and the highest standard of service.

Job Summary

The focus of this position is on ensuring that our members and their guests are provided the highest standard of service while visiting our establishment. Primary responsibility falls on performing serving duties and accommodating all guests at banquet functions and events while circulating the room; responding politely to guest requests and anticipating their needs; carrying trays and serving food and drinks, clearing and cleaning tables, performing opening and closing side work, light food preparation, completing required training and attending staff meetings, including pre-shift (line-up) sessions, as required; and performing all other responsibilities as assigned by management. Strong interpersonal skills, the ability to work well under pressure, and familiarity with rudimentary cooking terminology are basic job requirements. Must be able to tolerate a moderate amount of moving and/or lifting; and must be able to work a flexible schedule including weekends, holidays, and special events as business dictates.

Essential Duties

• Performs opening setup and prep work; attends roll call meetings prior to event kick off.
• Greets and welcomes members and their guests; provides immediate attention to all guests and responds to their requests in a courteous and friendly manner.
• Serve the beverage and food timely and in the appropriate order; pours and refills wine, coffee, water and other beverages served during and after courses; promptly removes dishes as guests finish each meal or at the end of function.
• Cleans all assigned work areas in front and back of the house.
• Advises supervisor of any member or guest complaints as soon as they occur.
• Assists in closing functions by performing various tasks such as removing linen, busing glasses, dishes, and silverware.
• Ensures that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed.
• Attends staff meetings including pre-serve (line-up) sessions and in-service training.
• Consistently follows sanitation-related requirements, including those related to personal hygiene.
• Informs management and kitchen of any special dietary and/or cooking instructions.
• Performs clean-up and closing duties.
• Assists with special events as needed.
• Maintains a professional appearance and complies with uniform and dress codes.
• Performs other related duties that may be assigned by a manager.

Physical Demands

• Must be able to reach, push, pull, bend, and stoop; must be able to perform repetitive motion activities (walking, standing, kneeling, bending, crouching); excellent hand-eye coordination.
• Must be able to comfortably lift and carry trays weighing up to 30 pounds, and stand on your feet for extended periods.
• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent walking with some standing at times
• Will walk for long periods of time, possibly extended distances
• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

Minimum Qualifications

• Meet the minimum age requirements for this position; the legal age to serve alcohol in the state of Florida is 18 .
• Three to six months customer service related experience and/or training; or equivalent combination of experience and training.
• Within 90 days of hire, must obtain and maintain current certification(s) in: ANSI Florida Food Handler and Florida Responsible Vendor Server Training.

Preferred Qualifications

• High school diploma or equivalent.
• One year of work experience in a full service restaurant or hospitality related industry.
• Experience in a fine dining/upscale restaurant atmosphere.