Job Description

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

As an Aftermarket Product Support Sales Representative , your typical responsibilities include:

• Increasing incremental parts sales by developing parts and service estimates and quotes as required.
• Prospecting for new customers.
• Coordinating with Parts Manager regarding customers, promotions, product needs.
• Maintaining Parts On Site Cabinets.
• Selling defined wear parts and promotional products.
• Delivering Parts when URGENT.
• Increasing incremental labor sales by coordinating with Service Manager regarding service quotes and customer concerns.
• Selling inspection agreements, maintenance packages, and extended warranties.
• Building customer loyalty by promoting and representing the James River organization.
• Communicating customer problems via email to the managers responsible for resolving the problem.
• Completing JDU CSR Certification path.
• Developing a customer call schedule for the assigned area of responsibility.
• Submitting call reports in a timely manner.
• Maintaining customer machine lists and completing customer product support purchasing profiles.
• Meeting product support sales objectives.

Qualifications include:

• Experience selling parts and/or service plans, extended warranties, etc.
• Experience in equipment industry in dealership service and/or parts department is required.
• Experience in aftermarket sales in a related industry is strongly preferred.
• Excellent communication, timely follow up, ability to build and maintain rapport with customers and coworkers, and solid time management are required to be successful in this role.

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