619841 Sr Customer Experience Specialist Job at Planet Pharma, San Diego, CA

eU1na3ZoSEYybkZXNGNQT3hNeUhCMU9vREE9PQ==
  • Planet Pharma
  • San Diego, CA

Job Description

Sr Customer Experience Specialist

San Diego, CA, 92122 - 100% onsite for the most part - can work from home on occasion when customers are not onsite, but must be able to commute to Illumina every day and be onsite when customers are onsite

12 month extendable CONTRACT

Pay Rate: $39.00 - $48.75

Tasks and Responsibilities

  • Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc.
  • Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls
  • Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team
  • Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives
  • Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions
  • Manage experience through various delivery methods: on-site, virtual and hybrid
  • Provide feedback to account team and discussion leaders in form of debrief
  • Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings
  • Maintain detailed knowledge of Illumina products and solutions

Preferred Educational Background

· Bachelor’s degree in marketing, related technical field, or equivalent practical experience.

Preferred Experiential Background

  • 3+ years of experience working in a customer experience role
  • Experience in medical device, biotech or pharma highly preferred
  • Experience working closely with executives (internally and of customers)
  • Passionate about Customer Experience – willing to go the extra mile
  • Excellent communication and negotiating skills
  • Knowledge of Salesforce.com and briefing management software a plus
  • Location at San Diego HQ is required
  • Working outside of normal business hours may be required

Job Tags

Contract work, Remote job,

Similar Jobs

Willson International Limited

Post Entry Specialist Job at Willson International Limited

 ...Looking for a career, at a company where you love to work, all while working from the comfort of home? Do Regulatory changes intrigue you, and the fine details excite you? Want a role that keeps you on your toes? If you answer yes to any of these questions, then... 

SISL Global

Desktop Support Technician Job at SISL Global

 ...Responsibilities: (Essential Function): Provides day-to-day support and monitoring of the deskside team with ticket assignment and...  ...travel if its required by our client. Skills Excellent desktop support technical skills. Experience in supporting and troubleshooting... 

Akkodis

Senior Java FULLSTACK Engineer Job at Akkodis

Job Title: Java Full stack developer Job Type: FULL TIME Location: Fort Worth TX Salary Range: 120k to 145k/ Year Relocation and VISA Sponsorship available. 8+ years of experince is needed. Inperson interview is a must - NO EXPENSES PAID Interview...

Northwell Health

Infection Prevention Specialist, Epidemiology/Quality Job at Northwell Health

 ...Registered Professional Nurse in New York State, preferred. Current certification by the Certification Board of Infection Control and Epidemiology (CBIC), preferred. ~ Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of... 

The CAR Group (Norm Reeves)

Car Salesperson Job at The CAR Group (Norm Reeves)

 ...| Type: Full Time | Pay: $40,000 - $150,000/year+ We are seeking a Client Advisor to work for us at our Genesis Irvine dealership! Your main duties will include conducting test drives, showcasing vehicles, building and maintaining relationships with customers...